Refund & Cancellation Policy

Instant digital delivery

Plans are activated immediately after successful payment confirmation. Because access and usage capacity are granted straight away, purchases are generally non-refundable once the plan has been used.

When we do refund

• Duplicate payment for the same plan and billing period.
• Payment captured but the plan was never activated on your account.
• A verified platform fault that prevented all API access for a sustained period, where support could not restore service.
• Accidental purchase reported before any API usage has been recorded on the plan.

When we do not refund

• Change of mind after usage has been recorded.
• Dissatisfaction with model output quality — model behaviour is determined by the upstream provider.
• Exceeding your rolling usage windows, which is expected plan behaviour rather than a fault.
• Account suspension resulting from a breach of the Terms of Service.
• Requests made more than 7 days after the payment date.

How to request a refund

• Email pbrammar82@gmail.com from your registered email address.
• Include your order ID and payment ID from Dashboard → Billing.
• Describe the issue and, where relevant, the timestamps of failed requests.
• We respond to refund requests within 3 business days.

Processing time

Approved refunds are issued to the original payment method through our payment partner. Banks and card networks typically take 5–10 business days to post the credit; UPI refunds are usually faster.

Cancellation

You can cancel a subscription at any time from Dashboard → Billing. Cancellation stops future renewals; your current plan stays active until the end of the paid period, after which the account reverts to the free tier. Cancelling does not automatically trigger a refund of the current period.

Chargebacks

Please contact support before raising a chargeback. Accounts with an open chargeback are suspended until the dispute is resolved, and we may decline future service to accounts with a history of chargeback abuse.